Privacy Notice – OlympusSPACES-AR
This Privacy Notice provides
an overview of the processing of your personal data when using OlympusSPACES-AR.
OlympusSPACES-AR is created to improve Olympus’ support by showing your surroundings
to Olympus’ support staff. When using OlympusSPACES-AR
please to not capture any other person unless these persons have agreed to
being shown. Only capture personal data if this is absolutely necessary in
order to support you.
Controller
of the personal data processed is the respective Olympus company
you are contacting with OlympusSPACES-AR. Please see
our list
of all Olympus companies globally.
OlympusSPACES-AR is provided to all other Olympus companies by the
Olympus Europa SE & Co. KG
Wendenstraße 20
20097 Hamburg, Deutschland
Tel/Fax: +4940 - 23773 - 0
E-Mail for privacy related inquiries: privacy@olympus.com
You may also approach
the Olympus Europa SE & Co. KG directly. Please state which Olympus company you are in contact with and/or in which country you
are established, so the Olympus Europa SE & Co. KG can connect you to the
eligible Olympus company.
For written inquiries to the eligible
Olympus Data Protection Officer, please send an email to the above address.
The main feature of OlympusSPACES-AR
is to establish a Video Call with your device and connect you to Olympus
support, which will then be able to see what your device’s camera captures and provide
you with troubleshooting and help. Olympus support will also be able to create
screenshots and add markings to these to better explain and highlight certain
visuals.
To create the connection with Olympus Support, you may
choose to receive a one time code from Olympus
Support which you can enter in Olympus Spaces AR. This method does not
necessitate a registration, but you will have to provide an E-mail-address to
send the code. Alternatively, you may register with Olympus Spaces AR and
establish the connection to Olympus support via your personal area.
For this purpose, we process the following categories
of data:
·
Name, E-mail-address, password (if you
choose to register (optional))
·
Video, audio and chat messages from the call
·
Screenshots taken and markings added
·
Device ID, IP Address
The legal basis for processing your personal data for
this purpose is Art. 6 (1) (b) GDPR. We are processing your
personal data in order to support you as a part of executing the contract
between Olympus and yourself or the entity you work for.
Olympus Support will save screenshots and added
markings and annotations for documentation purposes and to improve further on
its services.
For this
purpose, generally no processing of personal data is necessary besides the
information with the video call was had. Screenshots will not show any persons
or personal data unless this is absolutely necessary to document the cause that
necessitates support, the solution, or the support provided.
If personal
data is processed in this way, the legal basis is Art. 6 (1) (f) GDPR, as
Olympus has a legitimate interest in properly documenting services rendered and
using the experience and insights gained in service to improve upon these
services, which is not overridden by the data subject’s interests.
OlympusSPACES-AR is enabled by our suppliers, which process personal data on the controller’s
behalf:
Olympus Europa SE & Co. KG
Wendenstraße 20
20097 Hamburg, Germany
and
TriCAT GmbH
Lise-Meitner-Str. 13, Science Park II
89081 Ulm, Germany
Your personal data will generally be processed within
the EU or the European Economic Area (EEA). If a transfer of data from Olympus
to other Olympus companies or to third parties becomes necessary for the
fulfilment of the data processing purposes, Olympus will ensure that personal
data of the data subject remain within the EU or EEA.
If this is not possible and a transfer of personal
data to a third country becomes necessary, e.g. to other Olympus companies or
cooperation partners in third countries such as Japan or the USA, Olympus will
ensure that a legal basis exists for this. These are usually
·
consent
pursuant to art. 6 (1) (a) and art. 49 (a) GDPR
·
the
existence of an adequacy decision by the European Commission (art. 45 GDPR). A
published and constantly updated list of these countries is available for you
to view here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries;
·
Use of safeguards in the form of data
protection standard contractual clauses (art. 46 (2) (b) GDPR) of the European
Commission when transferring data to a third country. A published and
constantly updated list of the clauses is available for you to view here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries
Personal data will generally only be used as long as
it is necessary for the respective purpose, unless you have given Olympus
consent or Olympus has a legitimate interest in further processing.
As a Data Subject, you have the following rights vis-à-vis
Olympus:
·
Information on the personal data stored
about you (data categories, processing purposes, recipients of the data, if
applicable, planned storage period), art. 15 GDPR
·
Rectification of incorrect or incomplete
data, art. 16 GDPR
·
Erasure (in certain cases), art. 17 GDPR
·
Restriction of Processing (in certain cases),
art. 18 GDPR
·
Data Portability (in certain cases), art.
20 GDPR
·
Right to object, art. 21 GDPR
·
Withdrawal of consent (effective for future
processing), art. 7 (3) GDPR,
These rights are subject to any other legal
requirements to the contrary, as prescribed in the GDPR.
If you exercise your right to erasure, objection or withdrawal
of consent, we will no longer process your personal data unless we can
demonstrate compelling legitimate grounds for the processing which override
your interests, rights and freedoms, or the processing serves to assert,
exercise or defend legal claims.
In the case of a request for information or correction
that is not made in writing, we ask for your understanding that Olympus will
then require proof of your identity. This serves in particular to protect your
data from unauthorised access by third parties.
To exercise these rights, you can contact us at any
time - e.g. via one of the contact channels indicated at the beginning of this
data protection information, e.g. using the e-mail address privacy@olympus.com.
In addition, you are entitled under Article 77 of the
GDPR to lodge a complaint with a competent data protection supervisory
authority.
We do not use your data for automated decision making
or profiling (art. 22 (1) GDPR).
We regularly update this Privacy Notice when legal,
technical or economic conditions change. You will always find the current
version of this Privacy Notice at this place.
Last Changed: 23.11.2022